Technical Manager

Springs, TX (On-Site) $90,000 Annual Salary

About the Role

We are seeking an experienced Technical Manager to serve as the primary on-site technical liaison between our customer and global engineering teams. This role is ideal for someone with a strong hardware background, working knowledge of software diagnostics, and the ability to lead technical troubleshooting efforts in a customer-facing environment.

You will play a critical role in project bring-up, system testing, issue resolution, and cross-functional communication to ensure customer issues are clearly understood and effectively addressed.

Key Responsibilities

• Work on-site with customer teams to support system bring-up, testing, validation, and troubleshooting activities.
• Serve as the technical bridge between customer stakeholders and overseas engineering teams.
• Identify, document, and communicate hardware and software issues to ensure timely resolution.
• Perform system-level diagnostics and assist with software troubleshooting and validation.
• Coordinate technical discussions, status updates, and issue escalation when necessary.
• Support product deployments, testing efforts, and ongoing technical operations.
• Ensure engineering teams have clear visibility into customer concerns, requirements, and system performance.

Qualifications

• Approximately 10+ years of technical experience supporting hardware and software systems.
• Strong background in hardware troubleshooting, integration, and system validation.
• Working knowledge of software diagnostics, system-level testing, and debugging.
• Experience supporting customers in a highly collaborative, fast-paced environment.
• Excellent communication and problem-solving skills.
• Ability to work independently while managing multiple technical priorities.
• Experience coordinating with remote or international engineering teams is highly preferred.
• Mandarin language skills are preferred but not required.

What We're Looking For

• A hands-on technical leader who enjoys solving complex problems.
• Someone comfortable working directly with customers and engineering teams.
• A professional who can effectively translate technical issues into actionable solutions.
• Strong attention to detail with a sense of urgency and ownership.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.